职位描述:
十大正规博彩网站排名公司., Regional 空气craft in Ashburn Virginia is seeking a dynamic, results-oriented 高级客户服务客户代表 to provide outstanding customer service to Saab airline customers and internal colleagues. 理想的候选人应该有很强的积极性, 以客户为中心, and committed to providing outstanding service as an advocate for Saab customers. 这个职位的工作时间是中午到晚上9点.
职责包括但不限于:
客户账户管理
Respond to day-to-day requests from customers for parts and services.
执行客户订单报价并跟进.
Answer and respond to customer telephone and email contacts including some off-hours and weekend on call assignments, 必要时.
Provide frequent follow-up communications to ensure that customers and Saab colleagues are fully apprised of quote and order status.
Become familiar with all Saab products and programs to best understand customer issues and recruit help from the appropriate people.
Coordinate actions across multiple departments and levels within the organization, 必要时, 确保满足服务水平要求.
Build strong customer relationships with customers and Saab colleagues working in a team environment.
Must be able to multi-task and prioritize workload to meet customer needs.
Responsible for timely follow through on all matters.
薪酬范围: $83,400-$104,300
The compensation range provided is a general guideline. 在延长报价时，十大正规博彩网站排名公司. considers factors including (but not limited to) the role and associated responsibilities, Locations, 以及市场和商业方面的考虑, 以及候选人的工作经验, 关键技能, 和教育/培训.
技能与经验:
相关专业学士或学士学位优先.
8年以上相关工作经验.
以客户为中心.
必须是一个泰然自若的问题解决者, mature and fully capable of professional communication with customers and Saab personnel.
优秀的沟通和人际交往能力.
发展客户关系的能力.
了解市场的能力.
Ability to listen to the customer and understand the customer perspective.
Ability to work on multiple, complex issues simultaneously.
Must be detail-oriented and comfortable with/interested in technological content.
Must be proficient with Microsoft Office and be able to master ERP system.
识别客户增长的销售机会.
Available to participate in 24 x 7 x 365 on call customer support activities, as scheduled.
公民要求:
一定是U.S. citizen, Permanent Resident (green card holder), or protected individual as defined by 8 U.S.C. 1324b(a)(3).
无毒的工作场所:
Saab is a federal government contractor and adheres to policies and programs necessary for sustaining drug-free workplaces. As a condition of employment, candidates will be required to pass a pre-employment drug screen.
好处:
Saab provides an excellent working environment offering professional growth opportunities, 有竞争力的工资, 工作与生活的平衡, business-casual atmosphere and comprehensive benefits:
Medical, vision and dental insurance for employees and dependents
Paid time off including: minimum of 3 weeks vacation, 5 .浮动假期, 8个法定假日, 育婴假, 个人疾病, 丧亲之痛, 陪审员的义务, 长期和短期残疾
401(k)计划，根据雇主匹配立即兑现
学费援助
学生贷款援助
健康账户，护理.订阅和员工援助计划
Employee stock purchase program with employer match
关于我们:
Saab is a leading defense and security company with an enduring mission, to help nations keep their people and society safe. 由其19,000名人才, Saab constantly pushes the boundaries of technology to create a safer, 更可持续、更公平的世界. 在美国.S., Saab delivers advanced technology and systems, supporting the U.S. Armed Forces and the Federal Aviation Administration, 以及国际和商业合作伙伴. Headquartered in Syracuse, New York, the company has business units and local employees in eight U.S. Locations.
Saab is a company where we see diversity as an asset and offer unlimited opportunities for advancing in your career. We are also a company that respects each person’s needs and encour年龄 employees to lead a balanced, 奖励工作之外的生活. Saab values diversity and is an Equal Opportunity/ Affirmative Action employer. 所有 qualified individuals are encour年龄d to apply and will be considered for employment without regard to race, color, 宗教, 国家的起源, 性行为(包括怀孕), 性取向, 性别认同, 年龄, 经验丰富的, 残疾状态, 或者其他联邦政府, 状态, 或者本地受保护的类别.